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titleWelcome!

This is the home page for NCI User Support documentation.

Gadi

Note

 - /g/data3 Maintenance Downtime (8am-4pm AEST) - COMPLETED

The /g/data3 file system will be offline for maintenance 8:00am-4:00pm AEST on Wednesday . /g/data3 will receive Lustre patches to address recent stability issues.

THREDDS and VDI services dependent on /g/data3 will also be unavailable to users during this scheduled maintenance period. 

Jobs using storage flags to indicate the use of data stored on /g/data3 with walltimes that extend into the scheduled maintenance period will not be started until maintenance is completed. 

This maintenance downtime for /g/data3 does not impact /home, /scratch, or any other /g/data file systems. Gadi is expected to remain operational during the /g/data3 scheduled maintenance period.

Note

 -  Q2 Scheduled Maintenance - MAINTENANCE COMPLETE, GADI ONLINE

Gadi and the /g/data3 file system will undergo quarterly scheduled maintenance starting on Thursday . Please note that the Q2 maintenance plan has been revised to one working day only. NCI data centre infrastructure work originally scheduled for 2-6 April has been rescheduled to a later date. 

Systems affected by Q2 maintenance - Thursday  ONLY

  • Gadi: 8am-6pm AEDT
  • /g/data3 and VDI instances reliant on /g/data3: 8am-6pm AEDT
  • THREDDS data services: 7am-7pm AEDT

Systems not affected by Q2 maintenance

  • /g/data1a, /g/data1b, /g/data4 Lustre file systems
  • Partner cloud VM instances
  • VMware instances
  • VDI instances not reliant on /g/data3
Note

COVID-19

NCI staff are currently working from home In response to the COVID-19 pandemic. NCI systems remain fully operational and will be supported remotely. NCI user support will continue to operate as normal, with email the preferred mode of support interaction - help@nci.org.au.  



Useful Links

URLDescriptionServicesAvailabilityAccess
nci.org.auNCI public website
  • Announcements
  • Events
  • Research highlights
  • Policies
OpenPublic
my.nci.org.auSelf-service user/project registration
  • Register for a user account
  • Request to join a project
  • Approve a project membership (Lead CIs only)
  • Submit a partner scheme project proposal (Lead CIs only)
  • Approve a partner project (Partner scheme managers only)
OpenLogin required
opus.nci.org.auHelp and user documentation
(You are here!
  • User documentation
  • Technical documentation
OpenPublic
help.nci.org.auService desk portal
  • Submit a support request
  • View your support requests
OpenLogin required
ncmas.nci.org.auNational Computational Merit Allocation Scheme access portal
  • Information about NCMAS calls for applications
  • Submit a NCMAS application
  • View your NCMAS results
August-DecemberLogin required

anumas.nci.org.au

ANU Merit Scheme access portal
  • Information about ANUMAS calls for applications
  • Submit an ANUMAS application
  • View your ANUMAS results
September-DecemberLogin required


Useful Email Addresses

AddressDescriptionUse to

help@nci.org.au

User support
  • Contact NCI User Support
  • Request help - create a support ticket

enquiries@nci.org.au

Enquiries
  • Contact the NCI Communications and Outreach team
  • Request information about NCI events and activities
  • Request information about NCI partnerships


Data Collections

From  users will need to register for access to NCI data collections. More information is available on the Data Collections Access page.



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