6 Dec 2023 5:10pmOpus and Help - Access restrictions
Dear NCI User,
Atlassian announced they have identified a critical vulnerability in their software Confluence that powers NCI's documentation website Opus (opus.nci.org.au). The NCI network admins have disabled external access to Opus on recommendation from Atlassian until it is patched with a fix. This means users will not be able to reach the documentation website.
Similarly the helpdesk system that is based on JIRA software is also affected, how-ever to a lesser extent. Hence the network admins have currently restricted the access to https://help.nci.org.au for users with-in Australia. How-ever any support requests received from users via email to help@nci.org.au will continue to be processed as usual.
NCI is working on resolving both these issues as soon as possible. Users will be updated once there is new information available.
Update 7 Dec 1pm: Opus is upgraded and now accessible from with-in Australia. Network admins will monitor for at-least 24 hours before allowing connectivity from outside.
13 Dec 12.30pm: Help (help.nci.org.au) upgrade completed 7 December. Access restrictions on both Opus and Help were removed on 11 Dec 2.10pm.
Regards,
NCI User Services
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