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If your issue isn’t listed above, contact the NCI Helpdesk.
Existing users: submit a request at help.nci.org.au.
Anyone: email help@nci.org.au.
Before you submit
Copy the Debug Log link, or the Session ID if the job is still running (see "Check Debug Log for Other Issues" for instructions).
Note any error messages and the time the issue occurred.
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How to submit
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| title | How to submit |
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- Copy
the - the Debug Log link (or Session ID link if job still running).
- Go to help.nci.org.au and create a ticket, or email help@nci.org.au.
- Use this format:
Subject: ARE - <short issue description>
Body: - Issue Description: what happened and when (include timezone).
- Steps to reproduce: numbered steps, if known.
- Expected vs actual result.
- Diagnostics: Debug Log or Session ID link.
- Environment:
- Operating system (e.g., Windows 11, macOS 13, Debian)
- Browser (e.g., Firefox 102, Chrome 103, Edge 103)
- Connection type (e.g., wired at ANU, home Wi-Fi)
- Identifiers (if applicable): NCI username, project code, job ID, file paths.
Providing the above details speeds up investigation and resolution. |
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