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Welcome to NCI's Public Documentation Home

Note
titleUnscheduled Maintenance

2024 Unscheduled maintenance events notifications

Note
titleNext Scheduled Maintenance

Q2 2024 : Wednesday, 1 May 2024 5am - Thursday, 2 May 2024 6pm AEST

Note
titleOOD Service Decommissioned

The NCI Open OnDemand (OOD) service retired on 30 June 2023 and replaced by Australian Research Environment. 


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Get Help: help.nci.org.au



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This is the home page for NCI User Support documentation.

Gadi

Note

 -  Q2 Scheduled Maintenance

Gadi and the /g/data3 file system will undergo quarterly scheduled maintenance starting on Thursday .

Systems affected by Q2 maintenance

  • Gadi: 8am Thursday  to 8am Monday  
  • /g/data3 and VDI instances reliant on /g/data3: 8am-6pm Thursday  ONLY
  • THREDDS data services: 7am-7pm Thursday  ONLY

Systems not affected by Q2 maintenance

  • /g/data1a, /g/data1b, /g/data4 Lustre file systems
  • Partner cloud VM instances
  • VMware instances
  • VDI instances not reliant on /g/data3
Gadi will be offline for scheduled maintenance from 8:00am AEDT Thursday   until 8:00am AEST Monday . This extended maintenance period is required for upgrades to Gadi's water cooling system and supporting NCI data centre infrastructure. (Note that the ACT, New South Wales, South Australia, Tasmania, and Victoria revert to standard time at 2am Sunday .)
Maintenance work for the /g/data3 file system is scheduled for 8:00am-6:00pm Thursday . VDI services which rely on /g/data3 will be intermittently unavailable during this maintenance period /g/data3 and VDI services dependent on /g/data3 are expected to be operational no later than 6:00pm on the same day.

Useful Links

URLDescriptionServicesAvailabilityAccessnci.org.auNCI public website
  • Announcements
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OpenPublicmy.nci.org.auSelf-service user/project registration
  • Register for a user account
  • Request to join a project
  • Approve a project membership (Lead CIs only)
  • Submit a partner scheme project proposal (Lead CIs only)
  • Approve a partner project (Partner scheme managers only)
OpenLogin requiredopus.nci.org.auHelp and user documentation
(You are here!
  • User documentation
  • Technical documentation
OpenPublichelp.nci.org.auService desk portal
  • Submit a support request
  • View your support requests
OpenLogin requiredncmas.nci.org.auNational Computational Merit Allocation Scheme access portal
  • Information about NCMAS calls for applications
  • Submit a NCMAS application
  • View your NCMAS results
August-DecemberLogin required

anumas.nci.org.au

ANU Merit Scheme access portal
  • Information about ANUMAS calls for applications
  • Submit an ANUMAS application
  • View your ANUMAS results
September-DecemberLogin required

Useful Email Addresses

AddressDescriptionUse to

help@nci.org.au

User support
  • Contact NCI User Support
  • Request help - create a support ticket

enquiries@nci.org.au

Enquiries
  • Contact the NCI Communications and Outreach team
  • Request information about NCI events and activities
  • Request information about NCI partnerships

Data Collections

From  users will need to register for access to NCI data collections. More information is available on the Data Collections Access page.

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