NCI Help

Page tree

Versions Compared

Old Version 5

changes.mady.by.user Jingbo Wang

Saved on

compared with

New Version 6

changes.mady.by.user Jingbo Wang

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

...

Massdata Tape Archieve System 


Info
titleMassdata/mdss now available – Update 4

2 May 2023

Systems Impacted: Massdata Tape Archive System, mdss utility on Gadi

Massdata Tape Archive System Outage – Update 4

Dear NCI Users,

NCI staff have carried out extended testing on the repaired Tape Library system over the weekend. The tests have successfully completed, with no robotics or tape handling faults observed. 

We have re-enabled the mdss put command, and normal operations have resumed. We will continue to closely monitor the operation of the massdata archival system and the tape library robotics.

Thank you for your patience as we worked to resolve this fault over recent weeks.

If you require further assistance, please contact NCI User Services via the Helpdesk at https://help.nci.org.au or help@nci.org.au.

Reminder – Scheduled Maintenance Today, Tuesday 2 May

A reminder to all users that NCI’s scheduled quarterly maintenance will be taking place today, with access to Gadi, /g/data, the NCI network and other services unavailable throughout the day. View a detailed list of affected services here.


Regards,

NCI User Services


Info
titleMassdata/mdss temporarily unavailable – Update 3

28 Apr 2023

Systems Impacted: Massdata Tape Archive System, mdss utility on Gadi

Massdata Tape Archive System Outage – Update 3

Dear NCI Users,

NCI staff have continued to work with the vendor support team to resolve the mechanical fault in one of NCI’s Tape Library systems supporting Massdata.

Unfortunately we have experienced extensive customs clearance delays and delivery problems with some parts. The parts were delivered earlier this week, and a Field Engineer has been on site for two days to work through the robotics faults.

We have performed a set of initial tests this afternoon and they have completed successfully. An extended test will run over the weekend to verify the robotics are operating correctly. If this is successful, mdss put operations will be re-enabled on Monday 1 May.

We understand that the reduced functionality of the mdss utility has significantly impacted some projects and apologise for the inconvenience.

If this is causing issues for your project or workflow, please contact NCI User Services via the Helpdesk at https://help.nci.org.au or help@nci.org.au . We will work with you to identify a temporary workaround or solution.

Regards,

NCI User Services

...