NCI Help

Page tree

Versions Compared

Old Version 12

changes.mady.by.user Javed Shaikh

Saved on

compared with

New Version 13

changes.mady.by.user Javed Shaikh

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.
Info
titleOpus & Help

6 Dec 2023   5:10pm

Systems Impacted: Opus documentation website (opus.nci.org.au)

Opus and Help - Access restrictions

Dear NCI

Users

User,

Atlassian announced they have identified a critical vulnerability in their software Confluence that powers NCI's documentation website Opus (opus.nci.org.au). The NCI network admins

have 

have disabled external access to Opus on recommendation from Atlassian until it is patched with a fix.

At the moment there is no ETA. This page will be updated once there is new information available

This means users will not be able to reach the documentation website.

Similarly the helpdesk system that is based on JIRA software is also affected, how-ever to a lesser extent. Hence the network admins have currently restricted the access to https://help.nci.org.au for users with-in Australia. How-ever any support requests received from users via email to help@nci.org.au will continue to be processed as usual.

NCI is working on resolving both these issues as soon as possible. Users will be updated once there is new information available.


Update 7 Dec 1pm: Opus is upgraded and now accessible from with-in Australia. Network admins will monitor for at-least 24 hours before allowing connectivity from outside.


Regards,
NCI User Services


Info
title/g/data

29 Nov 2023

Systems Impacted: Helpdesk (help.nci.org.au)

Dear NCI Users,

The Helpdesk system (help.nci.org.au) is currently down. The concerned system admin team is looking into this problem. As soon as the system is up, all the support requests received so far will be attended to by the User Services staff. NCI appreciates your patience meanwhile. This page will be updated as and when there are further updates.

Update: Helpdesk system is back online since 10.25am

Regards,

NCI User Services

...