The ACT is currently in COVID-19 lockdown. This lockdown came into effect at 5:00 pm AEST on Thursday 12 August, and is scheduled to conclude on Friday 17 September, subject to improvements in COVID-19 status within the ACT.

NCI staff are working from home until further notice. 

NCI systems and services are expected to operate as normal during the lockdown period. User support services will be staffed during normal business hours, 9:00 am to 5:00 pm AEST, Monday through Friday (except public holidays). Support may be delayed due to remote working constraints. Email is the preferred method for NCI support requests: help@nci.org.au. The NCI Help Desk phone (02 61253437) will not be available during this working from home period.

More information about ANU COVID-19 status and guidelines can be found on the ANU web site, https://www.anu.edu.au/covid-19-advice. 

ANU Staff Holiday – Friday 17 September

NCI user support will not be available on Friday 17 Sept 2021, which is an ANU staff holiday. Support requests received between 17 Sept 2021 and 19 Sept 2021 will be addressed as soon as possible from Monday 20 Sept 2021 .

Q4 Scheduled Maintenance – Tuesday 5 October

NCI systems will be offline for Q4 scheduled maintenance on Tuesday 05 Oct 2021. Further details are available at 2021 Q4 Maintenance.