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Core cloud infrastructure

4 Jan 2024 9:00am

Systems Impacted: ARE, Nirin VM, accessdev and other services relying on cloud infrastructure

Hardware Faults

Dear NCI Users,

We had hardware issues on the core cloud infrastructure which causes the impacted systems unresponsive.

We have identified a fix for this issue and we are implementing it now.

If you require further assistance, please contact NCI User Services via the Helpdesk at https://help.nci.org.au or help@nci.org.au.

Update 4 Jan 12:48pm: All the impacted compute nodes are back up. Users will need to verify that their services are properly functional or not. Any users with instances that went down can restart them now.

Regards,
NCI User Services