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FAQ
If you have encountered an issue with the setup of your Mancini account, please check below to see if your problem is a common one with a known solution. 

Why haven't I received an email with my account details?

Once you you have registered an account on NCI's self service portal, you should receive an email to confirm your details. If it has been over ten minutes, and you still haven't received any communication from NCI, then it is likely that there was an incorrect email address provided during the registration

Note

Note that non-institutional email addresses, such as Google, Yahoo, etc. will not be accepted. Only email addresses from institutions e.g. examplename@anu.edu.au. 
In this case, please start the registration again, providing the correct email address.

You will receive a confirmation email from the NCI system once you have been approved by the Lead CI of the relevant project. If you have not yet received this email, please contact the Lead CI of the project to confirm your registration.

I've forgotten my password

 If you have forgotten your MyNCI login credentials, please click the 'Forgotten password?' link on the home page. 

This will take you to a new page where you can enter in your email address or username associated with the account and the mobile number you provided. Click 'Send email and SMS' and wait for these to arrive. 

From here you will simply enter the verification codes sent to you and create a new password. 

This function requires you to have access to the email and mobile phone number you provided in your NCI account. Otherwise, your email and/or mobile phone number needs to be updated by the NCI Helpdesk before you use this function.

If you need any support, please contact the NCI Helpdesk or send an email to help@nci.org.au.

What is recertification?

Every 12 months, NCI requires users to recertify their account. This means logging into their account, accepting the latest terms and conditions, and changing their password. 

You will receive these emails in the weeks leading up to your recertification date, NCI recommends that you take action to recertify as soon as possible to prevent any access issues.

To recertify, simply log into your NCI account, and follow the instructions on the home page. 

Once this is complete, no further action will be required for the next 12 months. 

You can find more information on recertification in our Gadi user guide

I failed to recertify, what do I do?

If a user has failed to recertify by the advised deadline, the user account will be suspended. Account suspension will prevent access to NCI systems, except MyNCI, in which a limited amount of access will be granted to complete the recertification. 

Any PBS jobs in the queue while your account is suspended will fail to run and may be automatically deleted. 

To recertify, please log into your NCI account, and follow the instructions on the home page. 

My account has been deactivated

If a user account remains suspended for 120 days, it will be deactivated and all project and software group memberships will be lost.

If you require your account to be reactivated, contact the NCI Helpdesk. You will need to recertify to complete the reactivation. If you were the Lead CI of a project prior to deactivation you will need to ask the NCI Helpdesk to restore your membership.

'Permission denied' message when working on a new project

Your default project code is set in the .config/gadi-login.conf file in your home directory.

(Note that because the filename starts with a full stop, the file will be invisible to 'ls' unless you pass the '-a' option to it.)

If you try to access a new project on Gadi without updating your default code you may see an error message:
You are not a member of the project "ab12"
mkdir: cannot create directory `/scratch/INSTITUTION': Permission denied
chmod: cannot access `/scratch/INSTITUTION/abc123/tmp': No such file or directory
mkdir: cannot create directory `/scratch/INSTITUTION': Permission denied
chmod: cannot access `/scratch/INSTITUTION/abc123/nftmp': No such file or directory
How do I fix it?

If you have only just joined your current project, wait for up to 30 minutes to make sure the membership has propagated to all nodes.

After you login to Gadi, open ~/.config/gadi-login.conf and look for the following line:

PROJECT ab12

Change the existing project code to the code for your current project, then logout and login again.

Authors: Andrew Wellington, Mohsin Ali, Andrew Johnston