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Common issues / FAQ

Where are my OOD home directory files?

One of the improvements of ARE is that it now shares a home directory with Gadi.  As a result, your OOD home directory files will not be present in ARE.  If you need any of these, please see the Copying OOD files to ARE page for more details.

Support

If your issue is not solved above, please follow these instructions to report the issue:

App issues

  1. Go to the my interactive sessions page
  2. On the Debug Log link selection Copy Link (if job is still running then use the session id link)
  3. Send a new email to help@nci.org.au, include:
    1. ARE in the subject line and short description of issue
    2. The link you copied and a more detailed description in the email body
    3. Details of your computer:
      1. Operating System: e.g. Windows 11, MacOSX 13, Debian Linux etc.
      2. Browser: e.g. Firefox 102, Chrome 103, Edge 103
      3. Connection: e.g. Wired network at ANU, Wireless at Home etc.

General ARE issues

  1. Copy the page URL that you are having issues with
  2. Send a new email to help@nci.org.au, include:
    1. ARE in the subject line and short description of issue
    2. The link you copied and a more detailed description in the email body
    3. Details of your computer:
      1. Operating System: e.g. Windows 11, MacOSX 13, Debian Linux etc.
      2. Browser: e.g. Firefox 102, Chrome 103, Edge 103
      3. Connection: e.g. Wired network at ANU, Wireless at Home etc.
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