Common issues / FAQ

Support

If your issue is not solved above, please follow these instructions to report the issue:

App issues

1. Got to the my interactive sessions page
2. On the Debug Log link selection Copy Link (if job is still running then use the session id link)
3. Send a new email to help@nci.org.au, include:
   
   1. ARE in the subject line and short description of issue
   2. The link you copied and a more detailed description in the email body
   3. Details of your computer:
      1. Operating System: e.g. Windows 11, MacOSX 13, Debian Linux etc.
      2. Browser: e.g. Firefox 102, Chrome 103, Edge 103
      3. Connection: e.g. Wired network at ANU, Wireless at Home etc.

General ARE issues

1. Copy the page URL that you are having issues with
2. Send a new email to help@nci.org.au, include:
   
   1. ARE in the subject line and short description of issue
   2. The link you copied and a more detailed description in the email body
   3. Details of your computer:
      1. Operating System: e.g. Windows 11, MacOSX 13, Debian Linux etc.
      2. Browser: e.g. Firefox 102, Chrome 103, Edge 103
      3. Connection: e.g. Wired network at ANU, Wireless at Home etc.